FAQs
When will my order ship?
We ship out once a week on Wednesdays!
What are the ingredients?
All the ingredients are listed at the bottom of the product pages.
How should I store them?
They're best within 4 months if kept happy, and they're happiest when cool, dry, and air-tight. I keep mine in the pantry, but if you've got a hot house, you might want to keep them in the fridge or freezer! They come back to room temperature super quickly, and unfreeze like you bought 'em yesterday.
Are they gluten free?
Yup! All the marshmallows will always be 100% gluten free. We do operate in a shop that processes flour, but we operate in ways designed to minimize the chance of cross-contamination. Many of my regular customers have Celiac, and enjoy our products confidently, comfortably, and joyously.
Are they vegan/vegetarian?
Womp, no. The marshmallows contain gelatin, and designing a gelatin-free marshmallow has been my white whale for years. I'm working on it, and hope to blow everyones minds with a vegan marshmallow real soon! For vegetarians, our Floof! is gelatin-free (but does contain eggs).
Are they nut free?
Mostly! Check the ingredients if you're wondering about specific flavors. We share our space with a bagel shop that is tree-nut free (except for coconut), but does occasionally make peanut butter on site. They clean and sanitize everything when they finish for the day, and we clean and sanitize everything before we begin, so there's a low chance of cross contamination, but not zero.
Do they toast?
Oh heck yes. I describe it like creme brulee - the outside gets shattery, the inside gets custardy, the flavors come alive - it's magic. They do roast a bit faster than the store-bought stuff, but if you want to slow down the experience, just keep them out of the bag for 30-60 minutes before roasting time! I also recommend skewers on the thicker side, two-pronged toasters, or even a fork!
They melted during shipping! What do I do?
We offer "Summertime Shipping" from April-August to protect against this, and unfortunately if you don't select it at checkout, we can't be responsible for melted product. If you select "Summertime Shipping" and the marshmallows still don't make it, then we'll discuss a refund and/or another shipment to replace them!
If they're not total soup and just a little soft/sticky, I recommend popping them in the fridge for a bit to firm the back up, and then tossing them in powdered sugar to restore them to their former, non-sticky glory!
Can I order in bulk for corporate gifts?
Oh definitely. We've brought sweetness to folks at Prada, Adobe, Vertex, the University of Vermont, American Flatbread, and many more! Submit a request here.
Do you do weddings?
We love, love, love being part of the magic on the big day! We have numerous party favor options, as well as bulk options for DIY s'mores tables. Get all the deets and submit a request here.
Don't see your question answered here? Contact us!